At Brand12, we aim to provide fast and reliable shipping for all of our products. Please review our shipping policy to understand the delivery process and charges.

1. Shipping Providers and Charges

We offer delivery through two trusted shipping providers:

  • M&P and TCS: We use M&P and TCS to ensure safe and timely deliveries.
  • Delivery Charges: A standard delivery charge of Rs 199 applies to all orders unless stated otherwise during special promotions.
  • Free Shipping Promotions: From time to time, we offer free shipping promotions. When active, these promotions will be clearly communicated on our website.

2. Delivery Time

We strive to get your order to you as quickly as possible. After placing your order:

  • Delivery Time: Your order will be delivered within 2 to 5 working days, depending on your location and the courier service.

3. Same-Day Dispatch

We believe in prompt service, so:

  • Same-Day Dispatch: All orders placed before the cutoff time will be dispatched the same day.
  • Live Tracking: Once your order has been dispatched, you will receive a live tracking number to monitor your delivery in real time.

4. Shipping Procedure

Here’s what you can expect from our shipping process:

  1. Order Processing: Once you place an order, it is processed immediately.
  2. Same-Day Dispatch: Orders placed by [Cutoff Time] will be dispatched on the same day, except on weekends and public holidays.
  3. Tracking Information: Upon dispatch, you will receive an email or SMS containing your live tracking number to follow your package.

5. Delays and Issues

While we do our best to meet the delivery time estimates, unforeseen circumstances (e.g., weather conditions or courier delays) may occasionally affect shipping times. If you encounter any issues with your shipment, please contact our customer support team for assistance.